ELTWeekly Vol. 4 Issue#10 | March 5, 2012 | ISSN 0975-3036 1. What is Emotional Labour? Emotional labor is the expression of organizationally desired emotions by service agents during service encounters (Hochschild, 1979, 1983; Ashforth & Humphrey, 1993). Morris and Feldman (1996) define emotional labor as “the effort, planning, and control needed to express organizationally desired… Continue reading Vol. 4 Issue 10 – Research Paper: ‘Emotional Engagement At Work in the Service Sector’ by Aparna Marwah
Tag: Aparna Marwah
#89, ‘E-Learning – Substitution through Technology or Amalgamation with Technology’ By Daljeet Singh Bawa & Aparna Marwah
Daljeet Singh Bawa & Aparna Marwah work with Bharati Vidyapeeth University Institute of Management & Research, A-4, Paschim Vihar, New Delhi – 110063. In a world on the move, the need for technology in any of its form is desired every minute of every day. For any type of technology to stay in vogue, real-time information… Continue reading #89, ‘E-Learning – Substitution through Technology or Amalgamation with Technology’ By Daljeet Singh Bawa & Aparna Marwah
#79, Article: ‘WebCT – The New Paradigm for Higher Education’ by Aparna Marwah & Daljeet Singh Bawa
Aparna Marwah & Daljeet Singh Bawa work with Bharati Vidyapeeth University Institute of Management & Research, New Delhi. The dynamicity of educational world has led to an immediate need of improving teaching quality, which has bought web tools into limelight. Modern multimedia tools include a wide range of technologies to improve on-line education. Several courses… Continue reading #79, Article: ‘WebCT – The New Paradigm for Higher Education’ by Aparna Marwah & Daljeet Singh Bawa