Giving effective feedback is a vital part of communication, whether inside or outside the boardroom or classroom. Bob Dignen explains why.
Different aspects of communication lay claim to being the most important: listening effectively or building trust, for example. Though these are important, the critical skill for me is feedback, both giving and getting. Effective feedback has benefits for the giver, the receiver and the wider organisation. Here are five reasons why feedback is perhaps the most important communication skill.